Refund Policy

Purpose

To set out the policy and standard controls for the refund of payments made to The Grand Bahama Port Authority, Limited (“the Company”). 

Refund Request

A request for a refund shall be made by contacting the Company via email at finance@gbpa.com or telephone number 1-242-350-9000.

When requesting a refund via email, the customer is required to provide the relevant invoice or reference number, company name, date of the transaction, proof of payment and reason for the refund request.

All requests must be made within six (6) months from the date of the payment.

Refund of Payment

If the request for the refund is approved, payment will be made within fifteen (15) to thirty (30) business days. The payment will be made via wire transfer by providing the necessary bank details or returned to the respective credit card initially charged. The refund shall be in the currency of the Commonwealth of the Bahamas. 

If the refund request is not approved, the payment will be displayed as a credit on the respective account.