GBPC Regulatory Complaints

GBPA is the regulatory authority with responsibility for the power sector in Grand Bahama and oversight of the Grand Bahama Power Company (GBPC).

In keeping with its regulatory governance, GBPA must ensure efficient, cost-effective and reliable operations of the electric utility. As the island’s electricity provider, GBPC works under an agreed set of Standards of Service to ensure it acts in the best interests of customers. However, there may be times when consumers might be dissatisfied with the utility’s handling of an individual issue and are unable to come to a satisfactory resolution.

We encourage customers that have exhausted the utility’s customer escalation process to submit a detailed account of the issues they are experiencing to the GBPA in the form below. We will work with the utility in an effort to resolve the matter, and educate and empower consumers.

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