1. What are service charges for?
The term Service charge is given to the annual fee cited for city maintenance which ensures accessibility to planned residential and public areas. This may include but is not limited to: installation and maintenance of Thoroughfares, Streetlights, Medians and Verges, Derelict Disposals, Drain wells, Street names, Traffic lights, Directional signs, and Pedestrian crossings etc.
2. Who is responsible for removing debris from the verge?
Sanitation Service is the primary source used for debris collection. Household (non construction debris) is removed from the verge side of the street at no additional cost for single family homes and duplexes. Arrangements can be made by our GBPA Helpline There is a charge for non-construction debris removal from Triplexes and larger apartment complexes. Construction debris must be arranged directly with Sanitation Services - charges apply.
3. How often the verge is side cutback and mowed?
This is continuous process; vegetation growth is a determination factor which varies in residential subdivisions.
4. Who is responsible for the clearing of easements?
The Grand Bahama Power Company keeps the easement cleared for their power vehicle accessibility to residential power lines.
5. How can I get streetlights is my area?
Streetlights are considered when 70% of the residents on a street obtain occupancy certificates.
6. How to get a drain well installed where there is flooding?
Where there is sustainable flooding an inspection to the area will be performed and evaluated to determine the need.
7. Who is responsible for tree trimmings?
GBPA Helpline will liaise with Sanitation Services who is responsible for verge/tree cutting and other landscape maintenance. This applies for residents who pay service Charge to the Grand Bahama Port Authority; other residential areas should contact the privately owned developers. Should trees grow in the power lines, the helpline will liaise with GB Power company.
8. Who is responsible for road repairs?
Sanitation Services is responsible for road repairs in the Lucaya subdivision which is owned by the Grand Bahama Development Company, and Freeport Construction Company is responsible for repairs from Coral Road, West, which is owned by the Grand Bahama Port Authority. For further details, contact the helpline.
9. How do I get speed bumps installed in my area?
Controlled by the City Management Department and based on its volume of use, also favourable consideration in areas of institutions/schools/nursery's and dangerous intersections.
10. When street name signs are missing, who replaces them?
Contracted by The Grand Bahama Port Authority, Sanitation Services will replace missing/damage signage in accordance with its location after instruction from City Management.
11. How do you get off the road for an emergency vehicle where curbing is installed?
Please use the first available clearing where curbing is not installed. For you and your passengers' safety, do not drive over curbing.
12. Why is curbing installed?
Due to the extensive beautification of our verges/median, curbing were installed to protect the landscape.
13. Why was new circles constructed?
To maintain a smooth flow of traffic, less maintenance after hurricanes, and to enhance the beauty of our streets.
14. After hurricanes what is the responsibility of the City Management Department?
15. When was the helpline established?
The helpline was introduced in June 2005
16. What is the function of the helpline and its incentive?
The helpline is a vital liaison between the communities, GBPA group of companies, Government & Private Enterprises. The helpline was determined to encourage and welcome input of the general public's suggestions to improve our city and better our Communities.
List of Companies the Helpline liaises with often:
When and why was the Beautification program established?
Established in 1997, following Hurricanes Jeanne & Francis to restore the luster to the City of Freeport, thus implementing projects such as: